Refund policy

Refund & Replacement Policy
At Zugar, we value your satisfaction and aim to deliver the highest quality products. Below is our policy regarding refunds and replacements:

Refund Policy
All purchases made from our online store are final and non-refundable. We do not accept returns or exchanges for reasons other than product damage or defects.

Replacement Policy
We offer a full replacement for any product received in a condition unfit for consumption. This includes:

Items that are damaged.
Items that are defective.
Incorrect items sent in your order.
To process a replacement, please follow these steps:

Inspect your order upon delivery.
Contact our customer support team immediately if there is an issue.
Provide clear details and evidence of the damage (e.g., photos).
Once our team verifies the issue via email or phone, we will process your replacement promptly.